"Something Went Wrong" - Teams Assignment Attachements

Intro

I hope this helps someone. We have 3 kids at home using teams for education during lock down. And this problem has caused a lot if upsets. 

When my kids try to access their assignment reference material through the teams web app. We get a message saying "oops something went wrong", in some instances people see "doh something went wrong" or other over familiar trite snippets. 

Not only does this problem prevent my kids seeing there school work it also means, they can't hand it in easily. 

"Oops Something Went Wrong"  - Tell me something I don't know. 

I will start with the rather disappointing conclusion that you will not be able to use teams web app or even the desktop app, to access you assignment attachments if you are using Windows 7

We have 6 windows laptops and PCs in or house that run on Windows 7. In 2021 I guess this is rarity, but seems to be the main problem. 

Either by design or by accident there is a bit of code in windows 7 somewhere that means teams is not fully compatible. 

I have tried so many different fixes, to get assignments attachments open in teams, but with no luck. But using our 1 windows 10 laptop. The problem is not present.

I have tried firewall rules on router and windows, asked school to check permissions for access. We have tried web app on chrome and edge browsers. 

We have tried web app and desktop app (the one you download and install on PC / laptop). 

iOS 

Teams App on iOS works absolutely fine. Same account same permissions, same operator ame everything. 

Windows 10 

Problem is not present. . . . 

Work Around - 1 

The best work around we have found is to remember the assignment reference material file name (or part of it), and then navigate to office 365 home page, there go in to sharepoint and search for the attachment. It will open from there. 

You or your child can then edit the document and share it with the correct teacher using the share button (on the document ribbon). 

Work Around  - 2 

Use your iOS device (iphone) to share the assignment reference material to a chat. That you have access too. Perhaps set up a chat between you and your teacher only, so you can share documents to the chat and you teacher can check them. 

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